Computer Outage Causes Delays at Airports Across the United States

A computer outage in the U.S. Customs and Border Patrol processing system caused delays at JFK La Guardia and Newark Airport for nearly two hours Monday night

The outage on Monday night affected airports including New York's JFK, San Francisco and Denver, as worldwide travellers arrived from holiday travels on New Year's Day, reports CNN.

Customs officials said the problem lasted for about two hours.

Other airports, including Denver International Airport, also said they were affected. "One wasn't taking the picture, one wasn't printing the receipt, one was speaking German and that's it. So it was pretty bad just not to know what was happening".

Global travelers returning to the US on New Year's Day faced massive frustration nationwide as the computer systems operated by Customs and Border Protection failed. All airports are now back online.

"CBP took immediate action to address the technology disruption", the agency said in a statement.

Travelers entering the USA have been growing increasingly frustrated at long security queues as immigration desk computers at various United States airports shut down for about two hours on Monday, media reports have said. "CBP officers continued to process global travellers using alternative procedures at affected airports".

"At this time, there is no indication the service disruption was malicious in nature", she said.

The technological failure was caused by an apparent computer outage affecting passport control, with travelers reporting that kiosk machines at customs were not working.

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